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iPhone X not functioning after ios 14.1 update

My iPhone X was stuck on connecting to iTunes screen for hours during the latest iOS update. I have no clue what happened. Need some help fixing this issue.

Valued Contributor
Posts: 825

Re: iPhone X not functioning after ios 14.1 update

Hi @inkdlionw

 

Glad I haven't experienced this, I use a 6s ( latest ios update 11.4) .  Must be so alarming when that happens.  

 

Presumably you've tried rebooting the phone and want to avoid a factory reset,  you might find something in this link useful :-  https://support.apple.com/en-za/HT201263

 

Hope this helps, best luck - let us know what happens.

Member
Posts: 2

Re: iPhone X not functioning after ios 14.1 update

Would a restore erase all content on the device?


@Kathy1 wrote:

Hi @inkdlionw

 

Glad I haven't experienced this, I use a 6s ( latest ios update 11.4) .  Must be so alarming when that happens.  

 

Presumably you've tried rebooting the phone and want to avoid a factory reset,  you might find something in this link useful :-  https://support.apple.com/en-za/HT201263

 

Hope this helps, best luck - let us know what happens.


 

Valued Contributor
Posts: 825

Re: iPhone X not functioning after ios 14.1 update

Hi @inkdlionw

 

Depends whether you backed up before the failed update . Have a look at Item 4 on the Apple link re what happens on restore. 

 

Otherwise you might have to try Telkom support channels ( we're customers in the forum) or perhaps visit an istore. Sorry but I haven't had this issue & can only redirect you .

 

Good luck, appreciate if you'll keep us posted.

 

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Member
Posts: 1

Re: iPhone X not functioning after ios 14.1 update

[ Edited ]

The latest iOS updates always cause all sorts of bugs, It's similar to the problem with the iPhone is stuck on Apple logo .....

Anyway , Contact apple and they have a responsibility to fix it, but it could take a long time.(10-15 working days )

Or install an app from : https://www.tunesbro.com/iphone-stuck-on-connect-to-itunes-screen.html and use it to fix this problem .

Valued Contributor
Posts: 825

Re: iPhone X not functioning after ios 14.1 update

Hi @naksersy

 

Thanks for your input. Yes,  I usually wait a few weeks until any reported bugs are fixed before running major IOS upgrades,  but  never experienced a hardware/battery or any other issue  ( on iPhone 6s /  IOS 11.4).

 

You may want to hold off installing iOS 11.4 if you haven't yet as forum posts on Apple's Communities suggest there is an issue with the iPhone battery draining faster, read more about these issues with iOS 11 here.

 

Hope it’s not iPhone X hardware issue for   @inkdlionw  -  hope you came right with the IOS upgrade? 

 

Member
Posts: 1

Re: iPhone X not functioning after ios 14.1 update

[ Edited ]

Hey, guy, do you mean iPhone X not functioning after iOS 12.1 update? If you stuck on iTunes logo during updating, this post can help you how to fix iPhone X stuck on iTunes logo in 7 ways!!

 

refers to this post: https://www.fonecope.com/fix-iphone-stuck-on-itunes-logo.html

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