on 30-05-2018 08:36 AM
I have th e new D-Link DSL -G2562 router from Telkom. Delivered lat week. I cannot seem to get past step 2 on the quick set up process. It seems the correct PPP account is not set up. Depsite numerous calls to Telkom and their techs, no one seems to know how to resolve the issue. Any advice? I read on a hellopeter complaint that D0Link advised the port on the server needs to be reset.
on 30-05-2018 02:29 PM
If your contract is new, or a recent upgrade then your Telkom username and/or password may have been changed.
Try another call to 10210 ( early 8 am best) & check your new TIN number, username & password to confirm all are updated in Telkom system - then they can usually help with router configuration, verification etc. while you’re on the call .
If still no joy, try calling D-Link support ( see foot of PDF set up instructions for your DLink model) :-
Hope this helps.
on 30-05-2018 03:24 PM
on 30-05-2018 03:41 PM
Sorry couldn't help much , we're also customers in the forum ( no Telkom support agents here). I had similar issue with a contract upgrade to D-Link router last year - took a while for Telkom to update their service dept systems with the new details.
Good to hear D-Link helped you today , please let us know if they helped you fix the issue ( to help others who may have the same problem) , thanks.
on 05-06-2018 08:05 AM
So... as it tunrs out, there is an issue with that router. it's apparently not configured correctly for Vumatel aerial fibre or any fibre it seems. All customers who have received this router for their new service have the same issue. This I was told on Friday. Still waiting to hear what they plan to do about it.
on 24-08-2018 06:38 PM
any feedback on this issue
i have just got my modem also vumatel and lo and behold same problem
all telkom service agents seem unaware of any solution..
please help if if any updates available the children have started gnawing on my arms and feet in frustration...
on 24-08-2018 11:04 PM
Sorry - no reply from @Shelva re final outcome - guessing the G2562 issue must have been resolved since June post below.
Ask Telkom technical @ 10210 to verify your new connection / service & test the line . If they can’t get you connected, ask them to log a fault and give you a ref. Might also be worth a call to D-Link meanwhile
- 012 741 2000
And sort it fast before the children gnaw you to a soleless, armless, internetless monster 😀
Good luck - please let us know what happens.
on 07-03-2019 11:21 AM
Hi guys. I found this thread having the same issue as all of the above. After some frustrating calls and being bounced around from department to department the solution is simple. When logging into the router and taken to the quick set up, follow these steps:
Cancel> (new menu should appear on the left) >WAN SERVICE> PPPoe_Wan... (click edit) >Enter username and password as provided by telkom > apply!
That should solve it hopefully
on 10-03-2019 08:49 PM