on 02-11-2018 11:38 PM
on 04-11-2018 10:14 AM
Sorry to hear this , extremely frustrating for you . Unfortunately can’t help much re service issues ( we’re customers in the forum), but you should have received confirmation by now so it really sounds like there’s an issue.
Try messaging a complaint with your order details to a Telkom social media team for decent response & feedback. They usually revert quickly.
Hope this helps , good luck - please let us know what happens.
on 21-11-2018 02:44 PM
I also pre-ordered the same deal also on the 29 Oct... i received the phone on the 07 Nov... but still waiting on the watch... I have called 10213 about 10 times and every time i called it was a different story??? one said they will escalate the problem and an agent should call me back within 72 hours..its now 2weeks gone, another said i need to collect a voucher to redeem and should 081180 to find out the process... called them and they say they have no idea what im talking about??? called 10213 to try and speak to a manager... the manager was busy and said would call back... 2 days gone still waiting for the manager.... it's ridiculous, Does anybody know how I can get a hold of a copy of the recording and online manager to rectify.... real frustrating.