on 05-04-2018 03:58 PM
I ordered a product on the 13th May and was contacted immediatly for instalation the next day on the 14th Vumatel came through and laid my fibre i have since been waiting for telkom to get back to me with regards to my router delivery i called several times and was given inacurate information further more they still tell me that my issue will be resolved in 24 hours i called on the 04 April and was given this Reference number 243178838 and the gentlemens name was Adam Jacobs who assisted and said his supervisor will get involved but i still have no feedback this is terrible service
on 25-11-2018 11:29 AM
Keep the faith - sympathy to you , infinite patience needed but worth perservering for as long as it takes. After a couple of nightmare weeks our Telkom fibre upgrade / connection was completed - zero issues for over a year since.
We were on Openserve line / Telkom ISP so I'm not sure what Vumatel will do to escalate for you.
Start by messaging a detailed complaint to a Telkom media team below and email a copy to email@example.com for decent feedback & results . include your order no., previous Telkom & Vumatel refs / dates / case numbers, and request urgent escalation .
Hope this helps. Good luck & hope you're up & running soon . Please let us know what happens .
on 25-11-2018 02:29 PM