I am experiencing an error when I try and configure my rooter on 10.0.0.2. It does not pass step 2 and the internet light stays red so the internet is off, it's over 2 weeks now with the step 2 problem and the internet light is red. My router has been off since the 23 of February to and extent that I purchased a new one to have the same issue. I have changed the password, rest the router and spoken to over a dozen consultants. A technician came yesterday and all he said was the line is fine AND I must contact telkom to sort out the red light. I went into the telkom in menlyn Pretoria where the router worked fine. Got home did what I was told with the set up and still no relief past step 2. I spoke to 2 consultants today, the last one Anele advised that her manager will call me tomorrow as she does not know where or how to assist me. As the steps via basic step up usually clear the red light for the internet to go on. Any suggestions or a way forward.