on 09-06-2017 05:12 PM
on 26-06-2017 09:18 AM
I noticed that your post had 25 views and no replies?
I am not sure why after 5 months your issue has still not been resovled? I am not a Telkom consultant or agent, just a member on the community that reads posts and will share my thoughts on the posts that i read.
Personally I would have after 3 weeks of no show or result from Telkom as to the faulty device, would write a detailed Email to the relevant department ( thus being sales and accounts) with all the necessary information to escalate someone or some department to respond and to rectify the matter. I am afraid calling on the phone just leads to frustrations and empty promises. By emailing you have proof of correspondence, you put the ball in their court to resolve the matter, and you cover yourself from why, If or how's....
Hope your issue will be resolved soon.