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Posts: 2

Wifi Router Reset

My ZYXEL_28B5 router was reset and now requires a password we do not have? We have tried every possible username and password we could imagine but no luck.
Valued Contributor
Posts: 847

Re: Wifi Router Reset

Hi @YvetteSeq

 

Yes we also found the password / username combinations very confusing to setup - they may even have been changed if you’ve recently upgraded your Telkom contract. 

 

Call 10210 to confirm your Telkom username and password,  and ensure the line is active . They’ll usually guide you through router reset & configuration steps. 

 

If your router isn’t from Telkom try Zyzel default guide in below link to reset the router administration password and/or your Wi-Fi SSID password.

https://www.zyxel.com/support/Zyxel-password-changing-procedure-20161213-v2.pdf

 

Hope this helps, good luck - let us know what happens.

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