on 05-03-2019 10:08 PM
Hi please could someone assist as telkom have been utterly useless until now. I have uncapped LTE wifi with a Huawei router. I also have outside antenna and was receiving 30mb per second upload and download speed for 6 months.Skncr December something changed my router light turned from blue to green every telkom store I went to could not tell me why or how to turn it back to blue. My current speed is 1mb per second and I have paid from January 2019 to date (3months) R799 pm. I have called telkom everyday logged many case numbers and still have not received sa single call to get my internet sorted out Please telkom could you help me
on 09-04-2019 02:21 PM
Signal changes are indicated by LED lights on the Router.
Try resetting your router settings, keep records of your passwords, use the router settings option to backup your current configuration and perform a reset then restore. But if the light is green it's probably the signal issues or your router might have been accidentally changed to 4G to 2G.
Connect to your router web panel if you can.
See if the colors above correspond to your current connection.
Change the router connection from "Auto" to 4G Only. see what happens.
In case you unsure call telkom service agent.