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Posts: 1

fraud department help

Hi can you Please help with this Following Case number ( 23502347) it been 3 Months waiting for this case to e resolved and it been 2 Months withous connecting to Internet.


All my Telkom Service has been Suspended because of the One cotract that is been openned on my Name that i have not known of Please Fraud Departmet i need your help to this one. 



Valued Contributor
Posts: 847

Re: fraud department help

Hi @mthokobasi


Sorry to hear of your plight but we're customers in the forum so unfortunately can't help , only Telkom support channels can attend service issues .Here are the Telkom options you can use to follow up your case number : 



You can also report this to  Telkom fraud hotline here : -https://www.telkom.co.za/today/about/crime-hotline/


Hope this helps - good luck.


Posts: 10

Re: fraud department help

Good day, please will you join the Facebook group "Telkom Fraud Cases" and post your story there as well? We need to get as many people as possible so that we can take this matter to Afriforum, Gerrie Nel and Carte Blanche. I have also contacted someone at the National Intelligence Agency to assist with this matter. I will update you on the Facebook group.

Posts: 2

Re: fraud department help

A fraudulent case was opened on my name in 2013.

No payment or debit order went of my bank account, therefor I was placed on ITC only on 5 February 2019.  A case has been opened 12 September 2019 with SAPS and Telkom (Case nr 30069184). All the necessary documents was submitted for the case to be investigated.  14 November 2019 I received an sms that the case has been resolved.  After numerous calls and escalations from floor managers I have received a new case number (31710814) and still the account is not attended to or resolved. I'm still on ITC 4 months down the line.

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