Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Member
Posts: 1

lightening damage to my router, does Telkom replace it?

Hi there

 

After the storm we had in East London last night, my router doesnt work anymore(it turns on but never gets internet possible RJ9 port must've blown), I have a spare one from my friend,how do i go about getting this replaced? 

Member
Posts: 3

Re: lightening damage to my router, does Telkom replace it?

Telkom will not replace it.

Our router was 3 months old and just stopped working.

We sent it in for assessment and they advised that the damage was due to a power surge.

Despite there being no lightning or power failure.

I think this is a standard answer for Telkom not to honour the warranty.

Now we have an ASDL contract and cannot use it

About This Post
  • 1 reply
  • 214 views
  • 0 kudos
  • 2 Contributors