on 04-03-2016 11:16 PM
I have a LTE Router, B563 I think is the model number. When I first got the router, it did sure work like an LTE router, but not anymore! Sadly when i do a speedtest, I get a fairly high download speed but when I am actually browsing or downloading files it seems like I'm on a 50kb/s line / download speed. I need assistance.
on 07-03-2016 09:39 AM
@Hlawuleka the speedtest proves that the tower has decent capacity and that your router recieves a good throughput. WHat is your internal network like (Wifi signal to the router). What Wifi channel is your PC/phone connecting to the router on, use a Wifi analyser app on your phone to check, and change to a different channel if needed.
What site and you getting slow speed to? Share this info. Have you cleared your PC of any malware/virus/spyware etc.. and cleared cache on yoru browser?
on 07-03-2016 12:05 PM
on 15-03-2016 11:28 PM
Ok so My router also worked amazingly well for about three weeks, then last night (14/3/2016) it got very slow and around 6pm stopped working all together. I logged into the router only to see that the service has been "disconnected". I called 081180, we ran through the usual reset routine and set the router up from scratch, set up a second user profile, etc.... all to no avail as it still does not work (> 24 hours later).
I have called 081180 8 times in 24 hours (fault refence - 18400797) but no one comes back to me to fix this problem. All the agents confirm that the service is still active and I have lots of data on hand (LTE Uncapped).
I have tried all avenues to get this problem fixed as I use this line for business and it is urgent that I get this line fixed.
Is there anyone I can speak to to escalate and expedite this matter please?
076 242 3670