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Billed for two services/addresses

Hi

 

I phoned Telkom on the 25th of March 2019 to inform them that I am moving house and therefore need the following:

1. Cancel my existing Telkom landline and Fibre data from midnight 26 April 2019. (moving out of old house day)

2. Set up a new Telkom landline and ADSL data service (no Fribre at my new premises yet unfortunately) on 26th April 2019 (moving into new house day)

 

The new Service was set-up and installed on the 26th of April 2019 as requested. Great.

 

But now I ma being billed for BOTH premises!!!!! I was told i need to go online and cancel the service now...which is fine but now twio things are goig to happen:

1. What about the time that I have been billed for both accounts - I need to be credited.

2. Will cancellation charges apply now - I defintely had a conversation with a Telkom agent on 25th of March 2019 and was assured my old service would be cancelled and switched off on 26 April 2019. 

 

PLEAE HELP!!! I want to be assured my old service is cancelled now effective immediately and pleae credit my account for the period which I have been double charged. I cannot afford this PLEASE help.

 

Thank you

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