21-01-2016 07:56 AM - edited 21-01-2016 07:58 AM
i would first like to say that i am very unhappy about the service i received from Telkom.
i have paid my account via EFT on the 24th December a whole week before the debit order should run, then the next thing i saw was that Telkom suspended my line 2 days ago without even notifying me. When i phoned in to ask what is going on there was being told to me i am behind on my payments but i did pay and they can not see on their side that i paid my acocunt this was done more than 3 weeks ago, i know for a fact ot does take the bank a month to clear one simple payment!!!. Now i am being inconvienienced cause of a billing error on telkom's side. I am bust doing online studies where now i am 3 days behind with my assignments and i missed my online exam due to this. I am at the point where i will cancel all my contracts. I can not wait for 7 days for billing department to catch a wake up. I have no words to describe how i feel. Plus i am being over billed for 3 contracts and no one can tell me why. NOT A HAPPY CAMPER.
on 26-06-2017 07:44 PM