My account is suspended because there is due amount of 604.98. As per telkom billing team they have charged me this because of the returned debit order not usage. I have asked Telkom why is this term and conditions not disclosed on my contract at the time of signage or stated otherwise at the time of signage. None of them can come up with a clear response because they are aware they have they have violated my rights to information. (NON DISCLOSURE)
Can someone advise me what step can be taken to resolve this.