Understanding Your Bill

[mbuguapn02]

3 months on after cancelling my contract and still awaiting the refund of the overcharges???!!!

Can I please get my money!

[NC]

Hi @mbuguapn02, can I suggest taking this up with our Service channels, as our Community is a peer 2 peer support forum - 

• Log and Track a Fault online
• Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
• Contact us on our Social Media Channels
• Facebook: TelkomZA
• Twitter:   @telkomza
• Chat to an Agent (an online chat with a Telkom representitive)
• Call the Call Center
  • Mobile: 081180 (free from a Telkom Mobile phone)
  • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
  • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
• Email us
• Find a Store
• Download our App: 
  • for Android
  • for iPhone

[mbuguapn02]

I don't need to follow any channel to get refunded, it was just supposed to
be done.

[iwandebeer]

hmmm....  I tried all of these...

Common responses:

1) At store - "We can't do that here..."

2) Phoned 180 - "No, we don't have access to the landline department.  Phone 10210"

3) Phoned 10210 - "Please phone 10210..."

4) Web Site - "They've moved your account to another system.  I don't have access to the system and can't send you an invoice"

5) Me: "I want this call escalated to a manager"  Agent: "I can't do that"

6) Telkom Community Post: No response...

Seems like you are shielding your cancellation and refund departments - very convenient.

Let's test it:

PLEASE ESCALATE THIS CALL and have a manager contact me - someone able to give me my refund.

I'm not holding thumbs for a call anytime soon or ever - except for the automatic sales call they give you when you cancel a service - only to offer you another package.  Very predictable.

- Iwan

PS: I'm too scared to log a fault - you'll probably just charge me for that as well.

[iwandebeer]

You're making a little joke here, right?!?  Wow, I can't believe it.  Just get someone to call me back.  Oh sorry, I forgot your standard response of:  "Sorry, we can't do that...."

[gerardcannoo]

Please assist...

It is impossible to log an online fault - the options are test line and self diagnose - no option to log a fault

I sent the SMS - I get an Invalid Number reply - yes, the account is closed and I want my refund...

I am not on Facebook or Twitter and friends and family tell me no one responds anyway...

Chat to an agent - I'm unable to help with this - phone 10210

Call the Call Centre - no answer and this is costing me as I am calling from my mobile

Email - sent and no response

Find a store - the store says they cannot assist - I must call the Call Centre.

Download the app - still no options there to resolve...

Now what???

[gerardcannoo]

Please assist...

It is impossible to log an online fault - the options are test line and self diagnose - no option to log a fault

I sent the SMS - I get an Invalid Number reply - yes, the account is closed and I want my refund...

I am not on Facebook or Twitter and friends and family tell me no one responds anyway...

Chat to an agent - I'm unable to help with this - phone 10210

Call the Call Centre - no answer and this is costing me as I am calling from my mobile

Email - sent and no response

Find a store - the store says they cannot assist - I must call the Call Centre.

Download the app - still no options there to resolve...

Now what???