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Member
Posts: 1

Angry customer

Today at Mitchell's plain promenade mall telkom store. I stood in a long line waited for hours when i finally arrived at the counter the guy said it's fine I can give my license but need a proof of my address I said I only receive my accounts via email and last year when I took out a contract at telkom a guy helped me at the very same store said it's fine I can provide it aslong as my details shown. Now tell me for standing hours in that line last year someone helped me with my proof of address that I show on my phone because I get it via email and today it's a different story at the very same store. Your service is rediculious. It's pathetic if I have to I will take this further than just hello Peter why let me stand hours in a line and then when I get at the counter they tell me I can't provide them with a proof of address account that's shown on my phone and the account is from telkom that's but last year they helped me with it and today it's a different story. It's pathetic. The person that helped me today at the store I know his name starts with a T. My cellphone number 0659020184 

Member
Posts: 6

Re: Complaint

I have just received a call from a rude call center agent who said that you will not cancel my account. Is this the only way that you can keep customers ... blackmail! I have followed your website instructions but you refuse to cancel my account or give me back my deposit! What do I need to do to cancel this account?

New Member
Posts: 2

Re: Complaint

Please can someone assist me.

 

I took out an account with Telkom in February 2019 for an unlimited wireless device

However when delivered it was incorrect – the product had to be collected and cancelled.

It was collected and Cancelled.

However – since then I have been billed every single month for this product and I have

Called several times for assistance and I keep getting told I will be helped however

It seems to not be resolved and I am still paying for something I do not have.

 

Can someone please help me.

 

0110270719

0763341362

 

Acc number 0098597060 – number in question is 0677809447

New Member
Posts: 2

Re: Complaint

Please can someone assist me.

 

I took out an account with Telkom in February 2019 for an unlimited wireless device

However when delivered it was incorrect – the product had to be collected and cancelled.

It was collected and Cancelled.

However – since then I have been billed every single month for this product and I have

Called several times for assistance and I keep getting told I will be helped however

It seems to not be resolved and I am still paying for something I do not have.

 

Can someone please help me.

 

0110270719

0763341362

 

Acc number 0098597060 – number in question is 0677809447

New Member
Posts: 3

Re: Complaint

Im looking to complain about telkom and I still need to join a community???? You guys are starting to become just like cell c, I will be porting back to vodacom tomorrow, I cant keep topping up and 15min late get an sms that my balance is lower than R5. Where is my money going???????

 

Thanks for nothing telkom and goodbye, hello again vodacom

Member
Posts: 1

Re: Complaint

I have activated fibre through Telkom and phoned to disconnect my ADSL. The person I spoke to is Anita and my reference number is 232931690A. The voice line had to remain active. That was on the 3rd of October 2019. Very promptly on the 4th of October my voice line has also been disconnected. Since then I have been trying to have the error reversed without any success. I have been to the Telkom Store in Kenilworth Centre on 3 occassions and still no voiceline. My problem has even been referred to Peter the store manager. I am desperate to have the service restored as I run a small business and cannot do without my landline. 

Member
Posts: 1

Re: Complaint

Hi have the same problem what did you do to get it fixed????

Member
Posts: 1

Re: Complaint

hi 

 

how do i go about i have now for 6 months try to sort my bill 

i cancelled this in July already but they still billiing me 

and i refuse to pay as their consultants gave me the incorrect information 

on top of it i was billed for things i dont even have 

can someone please help here


@Christine1 wrote:

I have tried cancel my ADSL and landline since August 2017. I have tried the customer line a number of times, but do not seem to have a final resolution. I am now not clear whether it has been done/ not. So I am now putting the histroy of my complaint in writing with the hope that a 4 month old issue can finally be addressed. 

 

Telkom complaint- Account number 517239750001

 

On the 15/08/2017  I emailed a customer contract and service cancellation request – to cancel my ADSL and landline contract. Since then I have not used the line and have clearly told my household that the line was cancelled.  

I followed up 10/10/ 2017 @ 11:38 – spoke to Angela- nothing had been done. She requested that I re-email form again to sibizo@telkom.co.za

Nothing happened

I followed up again on 13/10/2017- same response and re-emailed form again this time to mpatiz@telkom.co.za

Nothing happened again and I received a bill for service and use of the phone? The only people who have permission to use the phone are I and my father, as the bill is paid for by my company. I did not use it. He used it for a UK call on the 5 September and not after that. So I paid the September bill – on 24/9/2017- despite the fact that I had asked for a cancellation.

I followed up again on 9/11/17 @ 10:45. Spoke to Siphiele Mbili @ who once again insisted I resend the form to mbilesm@telkom.co.za. She remained on line and confirmed that she had received it at 11:50 and that she would ensure that the ADSL and land line where cancelled that day. She was calm and professional, but I insisted that I speak to a supervisor, as my level of confidence in Telkom's ability to complete the action was low. I spoke to Ashley Gordon, her supervisor. He ensured me that the contract would be cancelled and that all the charges be reversed to the original date 15/8/2017 i.e. there would be no costs charged to me as the ADLS and landline should have been cancelled as requested. 

He promised that Siphilele would follow up with me by the end of the day to confirm all actions had been taken.

I received a SMS on 9/11 @12:15 that the ADSL line was cancelled- reference number 180 708416.

At that stage I removed the phone from my line, just in case that it did not happen.

No one followed up with me either at the end of the day or later in that week.

I then received a SMS on 27/ 11 that my account balance was R847.18, and now I have received a notification on the 18-12-2017 for an account of  R413.1. I do not know what is going on???

It looks like my landline is still not cancelled and the assurance from you supervisor that the cost that should not be charged to me since the 15/8 would be cancelled has not been addressed yet. This is now 4 months later.

But I have checked your website and I do not seem to have an account. This isvery strange. No account, but I am still getting bills?

My job involves traveling overseas for periods of time, so it is not easy for me to constantly follow up what is happening. It is with much frustration that I am now forced to sit during my few days off to address something that should be a standard service  and should have happened 4 months ago.

My request is very simple:

  • Confirm that my landline is cancelled and if not
  • Please cancel my landline
  • Reverse all charges that have been charged to me due to the fact that you have not cancelled the ADSL and landline as requested on the 15/8/2017.

I would appreciate receiving confirmation of this in writing by the 5 January 2018. 


 

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