on 08-04-2020 04:37 PM
I've been trying since February of this year to downgrade our Telkom Freeme Family Unlimited package to the 30Gb package. On sign-up we were told that after 3 months we could change the account between the various levels.
So far we've been pushed from pillar to post. The call centre system chases you round and round in circles and eventually sends you off to the nearest store. For us the nearest store is 75km away, so a 150m round trip! We've now made this round trip twice (ie 300km) and still no-one is able to help us with the downgrade. It is suggested we just wait for our contract to expire in a few months (I asked the shop assistant if they were willing to keep paying the higher rate on our behalf, strangely they weren't), this means added expense we're trying to avoid.
How do we get this seemingly impossible situation resolved (please don't say go to the store again as that does not work and is costing me and arm and a leg).