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Posts: 1

Forever increasing plan and unresolved dispute

I have been debited twice on my bank account while the bill has been paid cash on the same debit date. Now I have been charged the rejection fees, from the bank is R100 and service provider had charged me R202. I have the receipts for the payment made but the service provider does not even bother to request proof of payment. Requests have been made to make cash payments via easypay but the process seems to be unsuccessful on my side because the debit orders keep running from my bank account. I do not know if it is business or there is some hidden agenda,Telkom has not resolved any of my disputes and yet we are expected to understand when there's an issue with network coverages but the service provider does not treat us like valuable customers.
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