Understanding Your Bill

[Lo-Ann]

I need assistance with how to link my accounts to my profile.  I keep on receiving the following:

We could not identify you as a valid contact for this service on this account.

I do not get much assistance from the online facility.

[bobb40]

I have exactly the same problem. I sent request for help to 10210@telcom.co.za, and got an email in reply (yesterday) which was empty except for quoting my email.

[Roach]

I have the same problem! and telkom agents keep telling me it not them that can help me I must phone another department

so i keep going around in circles, vary unprofessional!

I need assistance with how to link my accounts to my profile.  I keep on receiving the following:

We could not identify you as a valid contact for this service on this account.

I do not get much assistance from the online facility.

[ritastrauss]

Hi, I had the exact same problem. Just send an email to : obill@telkom.co.za with your telkom account number and online username. 

They will send you the correct number to link the account with. Regards, Rita

[PieterRaaths]

I need assistance with how to link my accounts to my profile.  I keep on receiving the following:

We could not identify you as a valid contact for this service on this account.

[Maki1]

Thank you Rita..... I sent the the e-mail to obill@telkom.co.za...

I just want to know how long they took to respond to the request.

Regards,

Maki Campbell

[Jaybee]

I keep getting the same error. Has anyone been able to figure out what to do?

[JSM]

Hi,

I've been trying to link the account in order to Cancel my landline.

Sent an e-mail to obill@telkom.co.za, got a response. But when they asked to send a copy of the document so they could fix the profile error they stopped talking to me.

Still no answer despite the other 2 e-mails asking if everything as Ok.

I don't know to whom I must talk to link the account.

I am moving out and won't need the landline anymore.

Help!

[Bex]

Same problem! It seems the only way to cancel a Telkom contract is to do it on-line, but that requires my account linked to my profile, but when I try, it fails. When I emailed Telkom (using the email account they gave me for this problem), I simply get a response telling me to link the account myself on-line!
From all the complaints about this on social media, I am beginning to think Telkom may be acting unlawfully by deliberately making it difficult for customers to cancel. They don't need to do anything to achieve this, they just need to do nothing to fix the problem, and make no channel available for resolving it. Every month delayed is an extra month of fees for Telkom (even when, as in my case, I have no service at all because it stopped working over 10 days ago and no one has fixed it yet)
 

[SalmanDXB]

Hey I have sent mail as per your advise and got an auto reply:

_____________________________

Dear  Telkom Customer,

Thank you for contacting our Online Bill website support.

We have received your email and our team will revert back to you.

We are unfortunately not able to assist with account related queries, cancellations and fault reporting.

Online Bill is a web based application whereby those with more than ten Telkom accounts can view and manage their Telkom invoices via the internet.

For account related queries please make use of our available channels  http://www.telkom.co.za/today/help/personal/talk-to-us-anchor/  or connect to us via Twitter on @HelloTelkom

Telkom app: http://www.telkom.co.za/today/help/personal/

For cancellations please email us on: Tocfaxes@telkom.co.za 

Kind regards

Online Bill Website Support Team

________________________________

Dont know what to do now.

Rgds/Sal