on 26-05-2016 04:16 PM
I am unhappy with my latest Telkom bill. Telkom recently upgraded my line to fibre and they offered a "free" speed upgrade from 2MBS to 10MBS for 3 months. Once this expired it was to autimatically revert to the old line speed - I even had a call from a Telkom agent asking me if I want to keep the 10MBS speed and I said NO. I am now however being charged for 10MBS fibre even though I opted not to keep on this after the promotion ended. Telkom’s service is extremely disappointing – I am currently overseas and there is no number that I can phone (at my cost) to get hold of a consultant. I eventually managed to get someone to lodge a dispute online but I have had no feedback fom Telkom.
Is there an international number which I can call to resolve this or better an email address that actually gets read and responded too?
on 07-06-2016 08:48 PM
The exact same thing happened to me. I wonder how many other people the caught with this so called "free" trial.
Worst of all is that I'm moving to an area without fibre, so I am being charges for a contract I didn't sign and a service I can't use.
Since no one from Telkom has responded to your post in two weeks, I'm sure they are in no rush to rectify any wrongs.
on 09-06-2016 11:52 AM
Hi @halfpad, you are able to contact our service reps via Social Media (facebook and Twitter) as well as our online chat -
on 17-02-2018 08:06 AM
I'm also annoyed by the fact that i was debited on the wrong date which resulted in the debit order being unpaid and charges incurred to my account.
i would like an explanation as to why was i debited on the date that i didnt sign up for, and would like to be reibursed that fee that i was charged as a result of your error.
I tried to send a chat so that i can get an explanation, but no one answers the chat, you just get a message that says " some consultant will be with you" and it just keeps looping.
Please get back to me.