Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
New Member
Posts: 2

LANDLINE AND INERNET OUT OF ORDER FOR JUNE 2018

My landline and Internet were out of order for July 2018 and has yet to be fixed.  I received a full bill.

 

Am I expected to pay this ?

Valued Contributor
Posts: 847

Re: LANDLINE AND INERNET OUT OF ORDER FOR JUNE 2018

HI @Felcalvert

 

We’re customers in the community - sorry but can’t help much with service issues ( there are no Telkom support agents in this forum ). 

 

Telkom usually credit your account for downtime from the date your fault was logged, but I understand the credit only appears after service is restored. 

 

Meanwhile you could log an accounts dispute with 10210  ( call early 8 am best) & they’ll give you a ref. ,   or message the details to a Telkom media team below for decent feedback & results :-

 

Facebook: TelkomZA

Twitter:   @telkomza 

 

Hope this helps.

New Member
Posts: 2

Re: LANDLINE AND INERNET OUT OF ORDER FOR JUNE 2018

Thank you
Valued Contributor
Posts: 847

Re: LANDLINE AND INERNET OUT OF ORDER FOR JUNE 2018

Hi @Felcalvert

 

You're welcome , hope you come right soon - please let us know what happens.

About This Post
  • 3 replies
  • 368 views
  • 0 kudos
  • 2 Contributors