on 03-08-2018 03:23 PM
I currently have four contracts with telkom: cellphone, 2 modems and a router.
I am currently having issues with my current bank account with unauthorised debit orders and so forth, so i have made a decision to just close the bank account and open a new one. Due to the current issue i am facing i would like to move away from debit orders all together and made direct payments to telkom for all the contracts.
I would like to know is it possible to have an account where i can deposit money into and if not what are my option because where i am standing i am not willing to share my new bak account. I have tried calling 081 180 to hear directly from Telkom, but i cannot get through to consultants.
on 04-08-2018 09:15 AM
We’re customers in the forum, sorry but only a Telkom support channel can attend service issues, options here :-
Try calling 10210 accounts dept. for help re your payment options ( early 8 am best) and/ or send a detailed message to a Telkom media support team - usually best for good feedback and results.
Hope this helps, good luck.
on 06-08-2018 06:49 PM
I was able to get hold of the accounts department. Thanks.
They are saying I have to make sure that i pay my account 10 days before the day debit order is scheduled to deduct money. Should I do this as instructed then there wont be a debit order in my bank account. I will do as instructed. I also found out i can do a stop order and even pay using my credit card should i wish to do so.
For now i a happy because i will no longer be using debit orders.
on 07-08-2018 03:07 PM
You're welcome! Thanks for upate - I also found the accounts dept. very helpful . Not sure how long it takes for payments to clear Telkom system, so might be on the safe side to give them a call a few days after you make the first payment - just to confirm no ' auto ' debit order will go through.
on 06-02-2019 12:15 PM
Did they ever provide you with the banking details to pay Telkom directly? I would also prefer to do it this way, instead of via the EFT on the telkom site. Please advise if this is possible.