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New Member
Posts: 2

No invoice after change of ownership

To Whom It May  Concern

 

When will the telkom invoice be sent to our physical address?Payment is due 6.10.2016. Change of ownership was done 12.8.2016.We are still waiting...By linking the account to telkom via the app/website,does this nullify the option of receiving a hard copy of the invoice? 

 

Thank you

Moderator Moderator
Moderator
Posts: 205

Re: No invoice after change of ownership

Hi @J009

 

If your profile is set to receive your invoice via email, then you will most likley receive it electronically.

If you want to change this option to receive a hardcopy, login to My Telkom at www.telkom.co.za and select Manage My Accounts. Scroll to the right to select Bill Type. You can select paper on the drop down to receive your bill via post.

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New Member
Posts: 2

Re: No invoice after change of ownership

Good Day

Unfortunately,when clicking ''Manage my account''...it says there is ''no
account to display''...no options on the right for ''email'' or
''hardcopy'' is available.

What to do next?

Thank you
Moderator Moderator
Moderator
Posts: 205

Re: No invoice after change of ownership

Hi @J009

 

not sure if you are registered for Online Bill. If not, you can link your account and set your bill type. Only other option would be to contact 10210 to change the way you receive your bill, or visit a Telkom store to assist with this.

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