on 01-03-2018 07:46 AM
Does anyone know someone working for Telkom who wants to help customers and that I can contact directly. Call center keeps making promises but never deliver - including the managers.
on 01-03-2018 12:59 PM
Hi @GK, please see some of our other options to contact Telkom for a service related issue -
2 weeks ago
I hope my problem may be resolved, because it feels like Telkom have no customer service, although Telkom have good deals.
I bought a data bundle on New years morning from my banking app for my daughter. She is set on my banking app as a beneficiary to buy airtime for her. She needed some data to send new years messages to her loved ones.
She did not receive the data and I tried again. Bought the transactions went off on my bank statement, but still no data were received.
I phoned customer service when they requested a bank statement from me. I have sent it twice to two different repesentatives. I had to send a third email this morning to get some response. They respond by saying they can not see for what number I bought the airtime. No suggestion or help at all was offered. Just that.
I really hope to get feedback soonest.