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GK
Member
Posts: 1

Poor call center service

Does anyone know someone working for Telkom who wants to help customers and that I can contact directly. Call center keeps making promises but never deliver - including the managers.

Moderator Moderator
Moderator
Posts: 814

Re: Poor call center service

Hi @GK, please see some of our other options to contact Telkom for a service related issue - 

 

  • Log and Track a Fault online
  • Reporta fault via SMS:    SMS "SERVICE" and your landline number to 30591. (SMS at no charge.)
  • Contact us on our Social Media Channels
  • Chat to an Agent (an online chat with a Telkom representitive)
  • Call the Call Center
    • Mobile: 081180 (free from a Telkom Mobile phone)
    • Home:   Sales - 10213  & Service - 10210 (free from a Telkom landline)
    • Business: Sales - 10213 & Service - 10217 (free from a Telkom landline)
  • Email us
  • Find a Store
  • Download our App: 

 

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Member
Posts: 1

Re: Poor call center service

Mornings

 

I hope my problem may be resolved, because it feels like Telkom have no customer service, although Telkom have good deals.

 

I bought a data bundle on New years morning from my banking app for my daughter. She is set on my banking app as a beneficiary to buy airtime for her. She needed some data to send new years messages to her loved ones.

She did not receive the data and I tried again. Bought the transactions went off on my bank statement, but still no data were received.

 

I phoned customer service when they requested a bank statement from me. I have sent it twice to two different repesentatives. I had to send a third email this morning to get some response. They respond by saying they can not see for what number I bought the airtime. No suggestion or help at all was offered. Just that.

 

I really hope to get feedback soonest.



 

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