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Refund case number no contact details

A case number has been assigned to me on 1 Novemeber, for a deposit that has not been refunded to me, and has been ongoing for months. There is not a contact name or nuber on the email, so no way of sorting it out.

 

Who can I contact to discuss this?

 

"Dear Customer,

Your query will be attended to. Your case number is 30758903


Telkom SOC SA"

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