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Member
Posts: 4

Re: Unable to unsubscribe showmax

WOW... that is so Crap.  They can get the developers to put an unsubscribe button on the site next to the subscribe button.  This would make things way easier.

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New Member
Posts: 2

Re: Unable to unsubscribe showmax

This is how I went about canceling Showmax but also took me well over an hour to get to the correct place and 36 minutes to get it cancelled.

 

You phone 10213 (need to speak to sales)

Press option 1 then

--> 3

--> 3

--> 7

 

After verifiying you are the account holder confirm the cancellation of the VOD (video on Demand) of Showmax.

 

THEN once tyou have the "order number" of said cancellation go to showmax and click MY ACCOUNT.

 

To the right of the screen there is a box stating 

 

        Help & Support

If you have any questions or

concerns, be sure to check our 

    Help page or email us at 

   support@showmax.com

           CONTACT US.

 

Click the contact us in that box.

 

It opens a new page and takes you to real time chat with a consultant. You ask to cancel your account with immediate effect. once you have done all you need to do, save your transcript for a validation and backup as we all know no validation, no proof, they can bill you to their heart's content.

 

Hope my trials and tribulations help someone else a lot easier.

Highlighted
New Member
Posts: 2

Re: Unable to unsubscribe showmax

This is how I went about canceling Showmax but also took me well over an hour to get to the correct place and 36 minutes to get it cancelled.

 

You phone 10213 (need to speak to sales)

Press option 1 then

--> 3

--> 3

--> 7

 

After verifiying you are the account holder confirm the cancellation of the VOD (video on Demand) of Showmax.

 

THEN once tyou have the "order number" of said cancellation go to showmax and click MY ACCOUNT.

 

To the right of the screen there is a box stating 

 

           Help & Support

If you have any questions or

concerns, be sure to check our 

    Help page or email us at 

   support@showmax.com

           CONTACT US.

 

Click the contact us in that box.

 

It opens a new page and takes you to real time chat with a consultant. You ask to cancel your account with immediate effect. once you have done all you need to do, save your transcript for a validation and backup as we all know no validation, no proof, they can bill you to their heart's content.

 

Highlighted
New Member
Posts: 1

Re: Unable to unsubscribe showmax

This is an understatement, I have been billed for 2 show max accounts for the last 4 months I have spent the last two months being sent from pillar to post by Telkom workers. All I want to do is cancel the show max subscription, I have been to all departments, cancellation then you get to send to billing and billing will send you cellphone accounts, cellphone accounts will send you to billing and if you refuse to be send around because you have been everywhere then the telesales people just hang up on you like it's your fault that they don't know what they are doing. So three months later it's still not cancelled and no one at Telkom can cancel it or tell me home to do it. Now as I type this 5 minutes ago someone in cancellation put the phone down on me because I told her that she is wrong to try and send me to billing I have already being there for the last hour and I wast told in the 5 minutes that I managed to speak to someone after holding for an hour that the cancellations that need to cancel it and not billing. 

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