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Member
Posts: 3

telkom acc

HI ,

I had a debit order 28 feb that came off , received my phone a week later. 

They saying i owe for march and april on my statement. Surley feb debit order would of been pro rata for that day and then the amount would of fallen over to March ?

 

Am i incorrect by saying that ?

 

I have been holding for customer service for longer than 40min?

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Valued Contributor
Posts: 847

Re: telkom acc

Hi @Kelly

 

There are no Telkom support agents in the forum ( we're customers with no other link to Telkom).

I found early from 8 am best time to call support / accounts dept is very helpful and if your bill is incorrect you can log a billing dispute there.

 

Hope this helps.

 

 

 

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Member
Posts: 3

Re: telkom acc

Thanks so much , I still have not managed to get through  Smiley Sad I honeslty cant belive they are so useless. I regret moving over from Vodacom now.

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Valued Contributor
Posts: 847

Re: telkom acc

Hi @Kelly

 

Yes it can be a horrible pain waiting to get through to the call centres. If still no joy you should also try onine chat to an agent or email via other support  channels here : 

 

https://community.telkom.co.za/t5/Announcements/Telkom-Service-Channels-How-to-get-Help/m-p/1768#M13

 

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