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4 Months for a telephone line?

So I used Telkom from 2012, voice line rental only.

Never had an issue with them. In january I enquired about a new line for me at my new adress,yet to date no confirmation that order went through or that my application was successful. It has been nearly 4 months since any help from Telkom,called numorous times with each time being some or other problem. The deposit was payed at the start of the year yet no action.To who can I talk regarding a SIMPLE telephone line installation? Come on guys,it cant be that hard Smiley Happy

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