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Established Member
Posts: 8

Re: 90 YEARS OLD AND FIGHTING TO GET REFUND OF R700

PLEASE DO NOT WASTE TIME ON TELKOM SPECIAL FORCES VIA TELKOM, SEE BELOW

 

 

Please i am begging for somebody to help me receive my deposit back from Telkom, it has been escalated numerous times, have been told somebody will call me, this never happens.Sent my docs to 3 different call center managers, still no response, How do i get my money ?
May 18, 2018, 3:09 PM

please can you help?
May 21, 2018, 5:27 PM

 


Hi Chris, please tell us how we can assist you.^Frank
May 21, 2018, 11:33 PM
Hi Frank,I am owed a refund on a account that was closed in March of R700.I have provided the docs numerous times and the matter has been escalated by 3 different call centre managers.Each one said it will be sorted out and somebody will call me the same day.This never happens.
RCM
ID.
30 Arnold RD,Kraaifontein.
0219880011
Please help me.
Regards
Chris
May 22, 2018, 7:33 AM

Please call me on 0769206334
May 22, 2018, 8:02 AM

Frank?
May 22, 2018, 10:03 AM

ok, since you do not even have the courtesy to respond to me, i will now approach ICASA for help
Wed 9:13 AM

 


Hi Chris, sorry for the delay, the query is in hand with our credit management team, we have escalated and requested feedback, they will be in contact with you. ^Anele
Thu 3:45 PM
Many thanks, i am sure you are trying your best, but it has been escalated countless times and i have been told somebody will call me more times than i can count
Thu 3:47 PM

Escalation numbers as follows

26th Feb 22562321

19th March 22761803

16th April 22761803

16th May 23379872
Thu 3:49 PM

 


Hi, we will follow up and get back with feedback. ^ML
Mon 8:56 AM
Thank you
Mon 9:02 AM

 


Hi there you are welcome thank you ^YS
Mon 1:07 PM
Hi, Please advise what now, because this is exactly what happened with all the other people who tried to help, they escalated, and then that is where it stays,The escalation dept will not give you feedback?
Yesterday, 8:53 AM

 


Hi chrisspeedy5, we do apologize for the delay. The pending fault reference indicates the fault awaits the next available field technician. We have further escalated with a request for urgent feedback regarding a possible ETA to resolve. Further available updates will be provided as soon as possible. ^Frank
Yesterday, 11:57 PM
Hi Frank, I do not know whether to laugh or cry.I do not need a technician at all!!
I need my deposit paid back to me,but since you do not even know what you supposed to be escalating,I have zero confidence in receiving help from you lot.
6:53 AM

 

 

6:53 AM
I have now enlisted the help of ICASA to get my money back as all you lot do is Escalate the problem ,which means resolutely nothing
6:55 AM

 

 

 

 

Established Member
Posts: 8

Re: 90 YEARS OLD AND FIGHTING TO GET REFUND OF R700

Hi All,

 

After contacting ICASA, they have got Telkom to refund me in a metter of days, after fighting for months!!!!

 

 

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