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Member
Posts: 3

BAD SERVICE FROM TELKOM

I have been with out a land line since April 2018 and have been given Dispute numbers and reference number but stil no luck i had to use a **bleep** Dongle from telkom and the data as been costing me Over R2000 just for may i need help with my account my Dispute Number is Z8622351 and refference Number is 28622357

Valued Contributor
Posts: 847

Re: BAD SERVICE FROM TELKOM

Hi @WJGrobbelaar

Sorry to hear this  - so frustrating not getting proper feedback. We’re also customers in the community & unfortunately can’t help much re their service ( no Telkom support agents in the forum) .

 

Try posting your details with the fault refs to a Telkom media team with an urgent escalation request -  they usually speed things up and respond quickly with decent results , and  email the same to  support@telkom.co.za . 

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Good luck, please do keep us posted.

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Member
Posts: 3

Re: BAD SERVICE FROM TELKOM

Thanks for the help 

 

But still no luck

Valued Contributor
Posts: 847

Re: BAD SERVICE FROM TELKOM

Hi @WJGrobbelaar

You're welcome and sorry no joy.  

 

Did you receive a formal  fault ref  from Telkom ? (usually 3 letters in between numbers ). If not  and you still haven't heard anything ,it may be worth logging your fault again online here: 

 

https://apps.telkom.co.za/assurance/public/logafault

 

 

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