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Posts: 2

Calls received records

Hi,

 

This is my first post on this forum.  I hope that somebody could advise me on an issue that I'm having with another service provider.

 

Question: Is it possible that I could get a record of incoming calls to my Telkom Mobile number on a specific date from the Telkom customer services? Or perhaps there is an alternative department that deals with such issues? Please provide me with some guidance on this if you can.

 

Thanks

Ashraf

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Valued Contributor
Posts: 847

Re: Calls received records

Hi @AshZN

 

Welcome to the community.  Unfortunately there are no Telkom support agents in the forum so we can’t help much with service issues. 

Try calling their mobile support 081180 - they should be able to help you with a subscriber activity log for your sim card. 

 

From Telkom website :-

What is subscriber activity?

This is a log of everything your SIM does on the network, including incoming and outgoing calls, SMSs and data usage.

 

Hope this helps.

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Member
Posts: 2

Re: Calls received records

Hi Kathy1. Thank you very much for your advice and explanation!

I'll go ahead and contact support with the useful tip you've given.

Kind regards
Ashraf
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Valued Contributor
Posts: 847

Re: Calls received records

Hi @AshZN

You're very welcome, hope they help you with the info.  Please let us know what happens .

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