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Posts: 1

Cancellation of landline when not requested

Hi

I arranged to have my adsl moved from Telkom to Afrihost. In the process Telkom also cancelled my landline, which I need in order for Afrihost to connect the adsl.  My number is 0333965386.  I've attempted to phone Telkom without any success.

Please, please help.

Regards

Hennie Pelser

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Valued Contributor
Posts: 847

Re: Cancellation of landline when not requested

Hi @BigHen

 

Sorry but there are no Telkom support agents on the forum ( we're customers like you ). 

 

You could first confirm that your Telkom landline was disconnected here :-

https://apps.telkom.co.za/number-verification/public/verifynumber

 

Then send a message to a Telkom media support team to request urgent landline re-activation.  Include your contract details , any refs you received for the cancellation , a copy of your adsl cancellation request, and if possible a copy of your last Telkom statement to confirm no account issues  :- 

 

* Facebook: TelkomZA

* Twitter:   @telkomza

 

Hope this helps, good luck.

 

 

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