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New Member
Posts: 1

Extreamly Bad Service from Telkom and Open Serve

I reported my telephone line and adsl line faulty on 31 January 2018. After several phonecalls, promises and getting the same message over and over...still no service.  I reported the fault, thereafter did and esclalation on the original fault, and i am still on the same ref number.  The first being 211CRK310118 and 1078311.  Telkom takes for ever to answer calls which i make from my cellphone - and open serve just does not respond.  When asked to speak to a supervisor I get the same message over and over.  Should i report this to the customer consumer?  I eneterd into a package deal with Telkom but cannot use any of the services due to them not attending to my fault!!

The message i will get will befrom "Fred" and it is a standard story over and over......any assistance someone can provide me to resolve my problem?  Smiley Sad

Valued Contributor
Posts: 847

Re: Extreamly Bad Service from Telkom and Open Serve

Hi @yvonnevd

 

Unfortunately the community can’t escalate service issues (we’re customers like you ), but we can usually suggest some options to try which helped us or others .

 

If you haven’t already done so; post your fault refs with details & dates on one of Telkom social media channels , they’ll usually escalate & give you proper feedback :-

 

Facebook: TelkomZA
Twitter:   @telkomza

 

Also email the same details to support@telkom.co.za ( my issues were sorted after that )

 

Good luck , hope this helps.

Established Member
Posts: 19

Re: Extreamly Bad Service from Telkom and Open Serve

Do yourself the biggest favour and CANCEL that contract ASAP. You will not for one second regret your decision.

Senior Member
Posts: 32

Re: Extreamly Bad Service from Telkom and Open Serve

Hi. I've still got no adsl nor landline since 2017/12/02. Many fault ref numbers and escalations later the fault was given to Open Serve - 2018/01/31. Telkom kept closing the fault saying that technician had repaired it.
Took over 1 month for Open Serve technician to arrive (never ever saw A Telkom technician). He carne, saw the fault - broken cable, and left. Been over 1 week since and no feedback. He had to speak to his manager about the fault - neighbours trees had broken the cable.
Guess I'll have to call 10210 AGAIN to hear their excuses.
Good luck with your complaint.
Established Member
Posts: 10

Re: Extreamly Bad Service from Telkom and Open Serve

TELKOM PURLOINS CUSTOMERS MONEY! !

I'm amazed to find any positive comments on this site.

Consider this:
My problem began in December 2017.

Dispite 9 phone calls (all recorded) and 6 twitter messages and after receiving various assurances (both verbally and in writing) I am still, as at the 7th of March 2018, waiting for a resolution. WHAT DOES ONE DO ?????
Senior Member
Posts: 32

Re: Extreamly Bad Service from Telkom and Open Serve

Today is 27th March. Open Serve have installed while new line from pole on 15th March. Still no line after all this because according to OpenServe, there is a break in the underground cable from the local exchange. Don't know when they will find that and fix it. So now been almost 4 months with no adsl or landline.
Established Member
Posts: 10

Re: Extreamly Bad Service from Telkom and Open Serve

Have you read Telkom's "motto" Tomorrow begins Today. With Telkom it should be "THERE IS NO TOMORROW WITH TELKOM". They just put off or ignore problems the don't want to solve. Sc@#w their clients.
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Senior Member
Posts: 32

Re: Extreamly Bad Service from Telkom and Open Serve

Great news. OpenServe Specialised Technician managed to repair my line today. Was down for almost 15 weeks. Hope it stays up.
New Member
Posts: 1

Re: Extreamly Bad Service from Telkom and Open Serve

George Frederick T C Engelbrecht 6902285124088 Line number 039 315 0215 requested for my ADSL line to be moved from Meriel rd 1953 Uvongo to Lot 799 /no 12 Barnstable Southbroom with exciting cabling installed .

Cell phone :+27 71 580 3211

 

It's two months that I requested this two be done up to date nothing is being done you can phone and wait an hour listening to computer repeating the same message over and over before an operator will answer .

When they do answer they tell you to hold they will put you to that department than the line cuts and that you start the exercise from the beginning again.

 

You pay for an service that you don't get they deducting there subscription every month but you don't have the service .

 

Could you please assist me to get this sorted out.

Valued Contributor
Posts: 847

Re: Extreamly Bad Service from Telkom and Open Serve

Hi @George1969

 

Sorry to hear this .  It can be very frustrating trying to get through to Telkom call centres. 

Unfortunately we can’t help much with service issues , we’re customers in the forum (no other links to Telkom) . 

 

Telkom coverage map shows VDSL coverage is available in your new area , possibly infrastructure isn’t done at  your new address? 

 

Try messaging your contract details with the relocation order number, your latest bill, and any related refs to a Telkom media support team - they’re usually good for escalation and send you decent feedback .

 

You could also log an accounts dispute if you’re being billed incorrectly.

 

Facebook: TelkomZA

Twitter:   @telkomza

 

Good luck, hope this helps - please keep us posted re what happens.

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