on 26-02-2018 09:51 PM
I reported my telephone line and adsl line faulty on 31 January 2018. After several phonecalls, promises and getting the same message over and over...still no service. I reported the fault, thereafter did and esclalation on the original fault, and i am still on the same ref number. The first being 211CRK310118 and 1078311. Telkom takes for ever to answer calls which i make from my cellphone - and open serve just does not respond. When asked to speak to a supervisor I get the same message over and over. Should i report this to the customer consumer? I eneterd into a package deal with Telkom but cannot use any of the services due to them not attending to my fault!!
The message i will get will befrom "Fred" and it is a standard story over and over......any assistance someone can provide me to resolve my problem?
on 27-02-2018 06:55 PM
Unfortunately the community can’t escalate service issues (we’re customers like you ), but we can usually suggest some options to try which helped us or others .
If you haven’t already done so; post your fault refs with details & dates on one of Telkom social media channels , they’ll usually escalate & give you proper feedback :-
Also email the same details to email@example.com ( my issues were sorted after that )
Good luck , hope this helps.
on 05-03-2018 07:28 AM
on 07-03-2018 08:16 AM
on 27-03-2018 01:33 PM
on 27-03-2018 02:02 PM
on 13-06-2018 11:45 AM
George Frederick T C Engelbrecht 6902285124088 Line number 039 315 0215 requested for my ADSL line to be moved from Meriel rd 1953 Uvongo to Lot 799 /no 12 Barnstable Southbroom with exciting cabling installed .
Cell phone :+27 71 580 3211
It's two months that I requested this two be done up to date nothing is being done you can phone and wait an hour listening to computer repeating the same message over and over before an operator will answer .
When they do answer they tell you to hold they will put you to that department than the line cuts and that you start the exercise from the beginning again.
You pay for an service that you don't get they deducting there subscription every month but you don't have the service .
Could you please assist me to get this sorted out.
on 13-06-2018 05:00 PM
Sorry to hear this . It can be very frustrating trying to get through to Telkom call centres.
Unfortunately we can’t help much with service issues , we’re customers in the forum (no other links to Telkom) .
Telkom coverage map shows VDSL coverage is available in your new area , possibly infrastructure isn’t done at your new address?
Try messaging your contract details with the relocation order number, your latest bill, and any related refs to a Telkom media support team - they’re usually good for escalation and send you decent feedback .
You could also log an accounts dispute if you’re being billed incorrectly.
Good luck, hope this helps - please keep us posted re what happens.