3 weeks ago
I cancelled my services for a line on 6 September 2018.
I am aware of the 30 day notice thus I accepted being billed in October.
However when I received my November invoice I saw that I am charged for the line from 4 November to 3 December.
Upon querying this I was told that this is correct as this is the "final settlement" for the cancelled line.
But this is then a 90 day cancellation period and not their 30 days as they require.
Can I dispute this as I am also aware that they will suspend my other services and number if I do not pay this amount.
I am just looking for advise how to handle this as I am overall at my witts end with Telkom - from ADSL line speed, to call out fees charged where no call out happened to having my line suspended for charges I have not been invoiced yet.
I am over the call centre as they are not of help at all (which I understand - they can also just say what they are told)
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2 weeks ago
Sorry to hear you’ve battled like this - wish we could help but we’re customers in the forum. ( no other link to Telkom).
Telkom usually adjust any credit due on your final bill. Maybe worth a last call to 10210 accounts to lodge a dispute - they were very helpful when we had issues last year .
Otherwise, if you were given a formal Telkom ref., their criteria ( below) was met, your cancellation ref. is older than 60 days, and you’re positive that their final bill is wrong , you could submit a complaint / billing dispute to ICASA:-
Telkom criteria :-
Hope this helps. Good luck - please let us know outcome.
a week ago
Similar thing happened to me.
I'm getting my personal banker to reverse the attempted theft from my bank account each time they try it.
I am also openeing a case at the local police station of attempted theft against Telkom.