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New Landline does not connect to a particular number

I have a new Telkom look alike land line. All seems good so far EXCEPT that there is one important other Telkom landline that my new phone will not connect to. It says the number does not exist. There is no problem with this number, it can phone me and any other phone can phone it, just not this particular phone. Anyone had this problem befpre? Anyone had a solution?

Thanks id advance

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