Welcome to the
Telkom Community

Get involved. Problem solved.
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted
Member
Posts: 1

No feedback from Telkom

I have been without service since 28th of March. Fault was logged on 29th March 75CRK290318.. received plenty of sms saying they are on it....until 10 April...then nothing.... I call in for progress they tell me it is linked to a bulk fault....but everyone else in my street who were affected have service since 7 April...but not me.

Now because my fault is linked to the bulk fault which is still open nothing is bring done about my line.

Is there anyone I can contact who can understand what the problem is....not just tell me it is linked?
Valued Contributor
Posts: 847

Re: No feedback from Telkom

Hi @Camarge

 

Send a private message with these details and your fault ref to a Telkom media support team - they usually help speed things up and will send you proper feedback :

 

* Facebook: TelkomZA

* Twitter:   @telkomza

& email the same to support@telkom.co.za ( my issues were fixed after that)

 

Good luck, hope this helps.

About This Post
  • 1 reply
  • 532 views
  • 0 kudos
  • 2 Contributors