on 20-10-2016 10:56 AM
Hi @nick, thanks for using our Community, but this is a peer 2 peer support forum and not one of our Service Channels. Can you please ensure that this is reported and followed up at one of the following -
on 28-10-2016 10:54 AM
To THE COMMUNITY MODERATOR. PLEASE TELL US WHAT SHOULD WE DO WHEN WE HAVE EXHAUSTED ALL THE CHANNELS YOU SUGGEST AND GET NO RESPONSE?
Our line went dead around Tuesday 11 October - no dial tone, no incoming calls. When anyone calls us it gives them an engaged signal. With this our Telkom Wifi supplied by the same ADSL line, is now more off than on. Drops every few minutes! It is absolutely ridiculous seeing that we a paying for this service and our business from home office has been radically affected!
We logged a fault online and received a reference number. The very next day we received an sms stating "the outage you have reported has been resolved". IT WAS NOT. NOTHING HAD CHANGED. We called in to Telkom to advise as the ONLINE FAULT TRACKING showed the fault was still "in progress" at step 2. After 10 days heard nothing, with online fault tracking just showed "in progress". We then escalated it through the ONLINE CHAT WITH A CONSULTANT OPTION and received a new reference for the escalated complaint. But nothing has changed. Nothing! Still shows "in progress" and we still have no service.
I told the consultant to ensure that we WERE NOT BILLED FOR THE PERIOD WE HAVE NO SERVICE as we are NOT prepared to fund TELKOM's TOTAL INEFFICIENCY and unqualified technicians who can't seem to fix a outage/line fault in more than 2 weeks.
The TELKOM WEBSITE FAULT REPORTING offers NO SPACE/PLACE for one to : (1) follow-up on a fault already reported (2) or complain about the length of time one gets no feedback on a fault or fixing of a fault.
Emailed CUSTOMER SERVICE but DIDN'T EVEN RECEIVE THE COURTESY OF A REPLY!
PLEASE....can someone from the community give us an email address or phone number of a COMPETENT TELKOM EMPLOYEE who can assist/give us info on this fault/or get it rectified.
This is the most FRUSTRATING parastatal to deal with!!