on 22-12-2016 01:50 AM
on 03-01-2017 01:11 PM
A 3rd tech was sent on 28 Dec 16. He needed to access a "box" located in a neighbour's property, just as the previous techs needed to do and once again it's a repeat of the previous two technicians' visits.
I have given up on getting a landline so I requested that the order be cancelled (done at the Centurion lake mall store) last Thursday 29 December 2016 and instead asked for a wireless landline lookalike to be installed. I was asked to return to the store with my ID and proof of residence on Saturday as the cancellation would take 24hrs to process, which I did only to be told that the cancellation was not done and the person who assisted me incorrectly requested a new landline order instead of the wireless solution!!!
Thanks for wasting my time and fuel.
So, I have to date, no landline, no wireless solutuion and a whole lot of Telkom's legendary poor customer service while my business has to rely on a cellphone which makes me look really unprofessional.
on 04-01-2017 02:57 PM
Thanks for nothing. I'm at the Menlyn store now to cancel this order.
I am going to get a Neotel voice service instead since you aren't able to supply a simply line.