on 19-11-2018 10:59 AM
My mum has requested a line transfer.
The line was previously on my Dad's name (now deceased).
support reference number: 25344322
We have been to a telkom store.
The store referred us to the call centre.
the call centre referred us back to the store.
the help chat referred us to the call centre.
this is a permenant cycle between all departments and nobody can provide anything a conclusive answer or solution.
the line has beenn blocked for all outgoing calls since the request which makes it very challenging for a senior citizen!
Some urgent assistance would be appreciated.
on 11-03-2019 01:24 PM
I have the same issue. Applied online ... a week later no reponse, tried to phone, held for ages, phoned a store, told us to go to another store, store told us to phone. Always the same with Telkom. Cannot wait for my contract to finosh so I can get another service provider.