on 22-05-2018 04:43 PM
Been trying to cancel my telkom line and dsl for 6 months.
First sent my cancelation on 17 Jan and got no reply.
Spoke to a consultant on the 28 March who said i submitted my drivers and need to send Green ID.
I email him the cancel form and green id.
He acknowledged all is correct.
Spoke to consultants on the 11 Apr, 12 Apr and today.
Still no luck.
What do i do?
on 23-05-2018 01:24 PM
Sorry to see this happening to you. We’re also customers in the community so unfortunately can’t help much re. service ( no Telkom support agents here) .
Media articles this month report that Telkom’s online cancellation facility was fixed and fully implemented end April 18
You can login to Telkom portal here & follow the steps - they then send you a cancellation ref. :-
Then post a detailed follow up message with your cancellation ref to a Telkom social media support team :-
Hope this helps, please let us know how it goes.