on 11-04-2019 12:19 PM
Hi all, I received a new WIFI phone on 11-02-2019, I had to wait for the copper system to be disconnected before I could have the SIM card activated, the copper system went down on 28-02-2019, I have been battling since then to get the system right. I can make calls from that SIM card but I cannot receive any calls. The SIM card was tested in another device, the device was tested with another SIM card. I have been deaing with 10210 on a weekly bases, with no luck. I have been to the Telkom branch twice, with no luck. We even did a SIM swop, this also didnt work. Can anybody please help in getting this fixed.
on 11-04-2019 02:12 PM
So basically you have FLLA for your home/business.
Since it's a WIFI phone not sure if you mean't is VoIP phone this means it makes calls over the internet.
So it would be easy to just pack the phone and it's accessories to the nearest telkom centre to get it tested there. They will do activation also.
I don't get why they would perform a SIM swop on a new SIM.
Did you test the WIFI phone with another SIM Card?
on 11-04-2019 02:24 PM
on 11-04-2019 02:30 PM
on 11-04-2019 02:31 PM
Yes, it is a FLLA phone with a landline number. And yes, the phone has been tested with a different SIM card and then it works fine, can make and receive calls, the minute I put the Telkom SIM back i have the same problem, the message that you get is "the number you have dialed does not exist". And so the SIM card has also been tested in another device, the same message is heard when dialing the land line number
on 11-04-2019 02:34 PM
Frustrating to say the least, as the phone was tested and works perfect with any other service provider SIM card, except the Telkom one, surely then it isnt the phone.........
on 17-04-2019 09:37 AM
Seems like cancelling the service is the way to go, but I see on the forum that people are experiencing problems with that as well, being billed months after the service has been cancelled. What to do is the question.