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New Member
Posts: 2

Unacceptably Poor Service

Hi,

 

I am in desperate need of help, as my landline was taken down post the logging of a fault to Telkom (34CWK160117) on the 28th January 2017.

 

A call a day to Telkom call centre has revealed numerous varying updates, from a shortage of technicians, to faulty equipment, defective cabling

etc etc. Not a single call from Telkom has also left me frustrated, it's almost a feeling of being invited to take my business someplace else.

 

Depressing to see that we have reached this levels of service from what i considered a solid South Africa organisation.

 

If anyone has contact details of persons within Tdlkom who can asisst me, please post your feedback asap. I am desperate as Telkom is my only option based on where i live.

 

Warm Regards

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Frequent Contributor
Posts: 267

Re: Unacceptably Poor Service

hi @shabeerh when you say, 'taken down', do you mean stolen? maybe try contacting Telkom on their social support channels. Twitter = @HelloTelkom and Facebook = TelkomZA

New Member
Posts: 2

Re: Unacceptably Poor Service

Hi there,

Thank you for your response.

I'd reported the line as a result of intermittent noise which resulted in difficulty in hearing audio and of course a periodic slow down of internet traffic. Post logging a call with Telkom on the 28th January, my line was completely disconnected and never reconnected since. I have since had zero connectivity of any form.

Kind Regards

Sent from my iPhone
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