on 27-11-201505:10 PM - last edited on 05-04-201702:07 PM by NC
We know that getting support can be frustrating at times. That is why Telkom has a host of tools and options to get help.
Option 1: Search the Knowledge base and ask the Community
Telkom has created this community where our customers can talk to each other, help one another solve problems, ask questions and share advice that has worked for them. This is not a service channel, but rather a Peer 2 Peer support channel where customers help each other. We won't be answering service related questions here in the Community. Rather we will direct you to one of our other service channels.
What the Community is for:
Finding solution to common problems that others have already solved.
Crowdsourcing to find an answer to your problem or question.
What the Community is not for:
Service related issues (examples: finding progress on a fault, reporting a fault or querying your bill).
Option 2: Make use of our Self Help Tools
In the digital age we have a lot of convenient tools to make your life easier when dealing with Telkom. We also have many FAQ's and troubleshooting tools to assist you with a problem. Should you wish to report your problem, then we have the tools for that.
Vitst our website here where you will find a collection of our Self Help tools.
Option 3: Speak to us
Should you wish to speak to Telkom, we have a few option to suit your needs.